Westlife

Simone Matthews is a big Westlife fan and told Belfast Live she had bought her tickets for Friday's gig through the pre-sale on Ticketmaster. She bought one ...

He returned a minute or so later and apologetically explained that seats at door 4 were the best he could do. "The concierge staff were unhelpful and dismissive of the situation. "I understand with computers and stuff sometimes there are glitches in the system, but at the end of the day if no wheelchairs are allowed on the ground floor, there shouldn't have been tickets for wheelchairs on the ground floor. "This is a standard procedure across the UK in venues of similar size and is in place to ensure the safety of our customers, which is paramount. "We are aware of this situation and have been in contact with the customer directly to apologise for the standard of service they received," the spokesperson said. "As we were getting into the lift a staff member came and asked if we had been sorted, we said we've been told to go up to door 3," Simone said. "When we were about to go in we got pulled to the side and ask if our tickets were for the ground floor and when I replied yes, I was then told that no wheelchairs were allowed on the ground floor." It meant Simone and her friends would only see the side of Westlife as they were performing, and their backs if they moved to the front of the stage. I kept trying to explain to them that personally I know my body I know my limits and I would manage on the ground floor and I was shut down every time." Eventually, it was decided that she and her friends would watch the show from seats by door 3, which were to the side of the stage. "I was again told that under no circumstances were wheelchairs allowed on the floor even though the tickets clearly stated wheelchair and floor position," she said. Simone said she was cut off when she tried to explain that she was OK with being on the ground floor and was told to go and get her tickets changed at the customer service desk.