Brown Thomas

High end Veja shoes went on sale for just €10 after online pricing error.

According to long-standing consumer legislation, when a retailer advertises a product or service for sale, the consumer is given “an invitation to treat”. According to Irish consumer groups, the retailer has a get-out clause. “These orders should all be honoured by Brown Thomas, not the customers fault they had a “pricing” error. We are investigating this technical issue and apologise for any inconvenience.— Brown Thomas (@brownthomas) The short answer to that question is no. To our customers, please note we experienced a pricing error on our website this morning.

Brown Thomas quickly noted the error and took to social media to say it was a "pricing error"

New study tells where to find them and if you need worry](https://www.irishmirror.ie/news/irish-news/how-dangerous-little-spiders-irish-27860523) They wrote: "To our customers, please note we experienced a pricing error on our website this morning. Another said: "I think law trumps your terms and conditions…” and cited the CPCC website which states that “By law, shops must display the correct price and ensure it is not misleading. The same also applies to prices displayed for goods on websites.” We are investigating this technical issue and apologise for any inconvenience." In a statement posted on Twitter on Wednesday, the department store said all orders that were sold at the reduced price "will be cancelled."

The retailer will cancel orders made this morning which resulted in customers paying significantly less for designer products including just €10 for a pair ...

This issue is now rectified. The trainers are now back to their usual price on the site, between €120 and €170. In a statement issued on social media on Wednesday, Brown Thomas said “orders sold at an incorrect price will be cancelled as per our terms and conditions".

They wrote: "To our customers, please note we experienced a pricing error on our website this morning. Orders sold at an incorrect price will be cancelled as ...

"When you buy online, you should always be aware of any terms and conditions that form part of the contract of sale. You can either choose to buy the product at the higher price or not go ahead with the purchase. [Brown Thomas](https://www.dublinlive.ie/all-about/brown-thomas) said all orders of the popular runners that were sold at the reduced price "will be cancelled." It is an offence for the trader to knowingly charge more than the price displayed. A fourth commented: "These purchases should absolutely be honoured. However, customers were left disappointed after Brown Thomas quickly became aware of the error.

Brown Thomas is set to offer customers who were impacted by a “pricing error" on its website, 20pc off their next order by way of compensation.

Information on how to complain to a business can be found on our website www.ccpc.ie If the trader made a genuine error and displayed a price incorrectly, then contract may be set aside. Those customers impacted will also be offered compensation in the form of a 20% discount off their next purchase online with Brown Thomas.” This means that the price shown must be the price charged at the checkout. “To our customers, please note we experienced a pricing error on our website this morning. We are investigating this technical issue and apologise for any inconvenience,” the company wrote.