Missguided refund

Customers of collapsed online retailer Missguided have taken to social media to call out the group and its administrators over its handling of refunds which ...

Although Teneo has said refunds will not be issued to Missguided customers, there are a number of steps affected shoppers can take to try and ensure they get their money back. Kevin Mountford, co-founder and savings expert at Raisin UK, said 'Firstly, if you paid via a Buy Now, Pay Later platform, you should continue to pay off any amounts that you owe. For their customers, this could be interpreted as them not prioritising customer loyalty now, or in the future. Another affected customer took to Twitter and said: 'Totally unacceptable that you are not issuing refunds to customers! At the time of writing today, Missguided's website was down for maintenance. Isa rules & T&Cs apply. 'But, it’s incredibly important to note that a chargeback is not a legal requirement and is just a customer service promise where your bank will request the money back from Missguided. 'We've been talking to Missguided customers last week, and we were seeing emails that Teneo was not going to be processing refunds straight away and that customers should email their cases, but the warning was clear that customers are unlikely to receive their refunds. A spokesperson for Begbies Traynor, said: 'This morning’s announcement, from the Administrators of Missguided, will not come as a shock to many but it won’t sit well with the many customers who will no longer receive refunds for their returns.' I have already sent the item back to you so not only do I not have the item I don’t have the refund either.' Missguided shoppers have been told they will not be able to receive refunds after the company fell into the hands of administrators. Missguided shoppers told they will NOT get refunds after the fast-fashion group's collapse - here's what to do if you are affected

Administrators Teneo tells Missguided customers will not be able to honour refunds as part of the insolvency process. | ITV News Granada.

If you paid by debit card ask your bank for "chargeback" within 120 days of the payment - this is where you can ask your bank to reverse a transaction in order to get your money back. If your purchase was more than £100 and you paid on credit card, submit a "Section 75 claim" from your provider or bank - your card provider is legally obliged to act if you don't get the goods or services you paid for. "In this case, you can make a claim in the administration process."

"Never in my life will I order with Missguided again or whatever the new one is called."

@MeganBirks01 wrote: "Looks like I’m not getting a refund off Missguided absolutely disgusting how they are treating their customers." She shared a text from administrators at Teneo which read: "We will not be able to honour any pre-appointment refunds requested and not yet settled. Missguided hired a company called Teneo to run the administration process. Another shopper said: "Can’t believe I sent my items back and now being told I’m not getting a refund. Missguided have pretty much taken the money with no explanation other than an apology for going into admin." Customers have reportedly been told that they will not get refunds worth hundreds of pounds after the firm went into administration.

Shoppers air frustration at UK fast-fashion retailer's failure to honour refunds after falling into insolvency.

She shared a text from the administrators at Teneo, which read: “We will not be able to honour any pre-appointment refunds requested and not yet settled. However, Teneo, which was hired by Missguided to run the administration process, has told existing customers it will not be able to honour refunds as part of the insolvency process. It comes after the Manchester-based company fell into insolvency last month after racking up millions of pounds in outstanding payments to creditors.