TUI

2022 - 6 - 5

Passengers Stranded In Dublin Airport Await Answers From TUI (FM104)

TUI passengers stranded in Dublin Airport since this morning are appealing for information about their flights to Palma.

"We’re incredibly sorry to those customers who have been impacted by the recent disruption to our operations. We understand that last minute delays are incredibly disappointing and we would like to reassure our customers that we are doing everything we can to get them on holiday as planned. They were due to board at 6am this morning - but when they got to their gate they were told to leave.

Stockport: Girl in tears after Tui holiday ruined by 32-hour delays (Metro)

An eight-year-old girl was left in tears after her family's £8000 dream holiday turned into a 32-hour delay nightmare.

‘We are working hard to address our resource challenges and have hired 2,800 new colleagues since the start of the year. A spokesperson for Swissport, a ground handling company, apologised for the Tynan’s experience and said it was ‘looking into the specific circumstances to understand what went wrong’. ‘We’d like to apologise again for the inconvenience caused and we thank customers for their understanding.’ As the plane sat on the runway, a pilot announced the Tui flight was waiting for bags to be loaded due to a shortage in baggage handling staff. Kate eventually received an email to say the flight had been cancelled and rescheduled for the following afternoon. Kate Tynan boarded the flight on time with her husband and two children but they then sat on the runway for almost four hours without moving.

Passengers sleep on camp beds after flight diverted (RTE.ie)

A number of passengers travelling with TUI Ireland were forced to sleep on camp beds in a German airport last night while travelling from Corfu to Dublin.

He said he "wasn't aware" that a bus was being used to take passengers to Stuttgart Airport. He said "there was no assistance whatsoever and no TUI representatives" when they departed the aircraft. She said they "never had communication" from TUI Holidays to say there was a bus going to Stuttgart and they missed the transfer. Ms Ní Riain, who estimated there were 180 people on board the flight, said she "felt totally abandoned with no information" and she said some people were crying. She said there has been "nobody on the ground to say what is going on" and she added that "the annoying thing is just not knowing" what is happening. She said there were babies, young children and elderly people on the plane, which was warm and uncomfortable.

Travel agent TUI apologises to passengers as flight from Greece to ... (Independent.ie)

The original flight was due to arrive in Dublin Airport on Friday but “due to operational issues” the flight had to land in Munich to refuel. One Irish woman ...

Customers are due to fly home later today. “We’d like to apologise to customers on flight TOM1517 from Corfu to Dublin on Friday 3 June for the delay and disruption to their flight,” the spokesperson said. The original flight was due to arrive in Dublin Airport on Friday but “due to operational issues” the flight had to land in Munich to refuel.

Travel agent TUI apologises after Greece to Dublin flight delayed ... (The Irish Sun)

TRAVEL agent TUI has issued an apology to passengers of a delayed flight from Greece to Dublin.The direct flight from Corfu departed later than schedu.

Customers are due to fly home later today. "Unfortunately, due to operational issues the flight departed late from Corfu and required a short fuel-stop in Munich; poor weather in the area then required the aircraft to divert elsewhere. The direct flight from Corfu departed later than scheduled last night and was then forced to stop in Germany to re-fuel.

TUI cancels heartbroken mum's holiday - after family spent TWO ... (Accrington Observer)

A family have spoken out about how their whole holiday was cancelled - after spending two days in Manchester Airport.

They have said they will give us a full refund and some compensation but it's not good enough because we’ve lost our holiday and two whole days at the airport. The family made the decision to go home where they claim to have received a text at 8pm on Monday night informing them that the whole holiday had been cancelled. "We went on Sunday to Manchester Airport where the queues through security were really bad, but we got through and still had time to spare. They trapped us inside these barriers where there was nowhere to sit or go to the toilet. We waited outside Manchester Airport for a coach for over an hour and nothing came." Karen Bhalla, 32, arrived at Manchester Airport with her husband, son, mum and mother-in-law on May 29 in the hopes of flying to Antalya, Turkey, for a week in the sun.

Mum furious as TUI rep calls airport chaos 'enjoyable day out' with ... (Mirror.co.uk)

Sarah Butterworth, from Rochdale, Greater Manchester, had been planning her 50th birthday trip for a year when she was sent home with no warning after ...

"When they told us it was cancelled I was so upset I wanted to cry, if they had told us the night before we would have still been angry but at least we would have been able to get straight on the computer and start looking for an alternative. "By the time they had told us and we had turned back to the skylink to go, the queue had completely disappeared, I think everyone had gone home because there were only three flights leaving." "We were checking our emails and phones and the flight constantly, and it kept saying it was still scheduled, they were sending us emails saying 'get ready for your holiday'. "We had been watching the news and it was saying they were cancelling six flights a day but that if yours was cancelled you would be told the night before. But the mum-of-three said she was left furious and like she "wanted to cry" when a TUI rep told her the holiday was cancelled as she waited in line to check-in. Sarah told The Mirror : "We had actually got to the airport and had just joined the queue when a woman with a clipboard came over and asked us where we were going.

Boss of troubled Tui earns £6.4m a year despite airline ruining ... (The Irish Sun)

THE boss of airline Tui which has caused heartache with scores of cancelled flights and ruined holidays earns a staggering £6.4 million a year.His de.

THE boss of airline Tui which has caused heartache with scores of cancelled flights and ruined holidays earns a staggering £6.4 million a year. Tui has been blamed for ruining thousands of holidays after cancelling 180 flights from Manchester Airport until the end of the month. Boss of troubled Tui earns £6.4m a year despite airline ruining thousands of holidays with cancelled flights

Family spent two days in airport over delays before being removed ... (Metro)

Daniel Riley, 43, wife Diane, 41, and daughter Eva, 11, had booked to fly to Crete on Sunday morning from Manchester Airport. Due to a number of cancellations ...

They were all told the flight had to be moved to a smaller plane requiring a number of customers to be removed from the flight. Tui said they have to claim a reimbursement from their booking agent On The Beach, but Mr Riley said it’s proving impossible to get ahold of the company. Instead of the airline putting up the delayed passengers overnight, they were left to arrange and pay for their own accommodation, and return the next afternoon. ‘We’d waited on the runway for hours, due to the backlog of cases and lack of staff they couldn’t get the luggage onto the plane. The next morning they were able to pass security and board the airplane with ease, but were left grounded on the runway for three hours before all the passengers were escorted back into the airport. Due to a number of cancellations and delays, Tui advised them to drop off their luggage the night before to avoid getting stuck in queues on the morning of their flight.

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