Zara returns

Shoppers are outraged as Zara, the high-street fashion giant, has announced that they will now charge customers for returning online purchases.

Now, Zara has announced that customers who return online purchases via certain methods will be charged a fee. Returning items to third-party drop-off locations around the UK will now have a £1.95 cost, which will be deducted from the refund amount. Zara has announced that they will now charge customers for returning online purchases and shoppers aren’t happy about it.

The high-street retailer has joined the likes of Boohoo and Uniqlo in implementing a £1.95 charge for online returns.

Zara’s previous policy was to offer free returns for online purchases. The hashtag #ZaraHaul on TikTok has been viewed 2.6 billion times to date. Returning pieces to the brand’s stores, however, will not carry a charge.

The retailer has announced that it will now be deducting a total of €1.95 from the refunded amount for items returned through drop-off points.

“Remember that you must bring the items you wish to return to your nearest drop point within 30 days from the shipping date of your purchase, before the return period expires.” Customers can return items from different orders in the same shipment and the package can be returned via any of the indicated courier drop points. “If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.”

But customers can still return clothes purchased online from the fashion giant for free in stores.

The real win for the stores would be nudging the customers into not returning online items at all. You can also get in touch in the following ways: Items need to be returned via a courier, sent to a warehouse, unpacked, cleaned, and then put out for re-sale, and that process is not just more expensive, but means clothes in particular may have missed their season. Zara aren't the first and they wont be the last big retailer to start charging for postal returns. The best, quality brands don't charge." Not cool."

The fashion retailer has announced that customers will now have to pay to return unwanted items. Shoppers could previously return items for free by bringing it ...

The best, quality brands don’t charge.." One Twitter user wrote: "@ZARA_Care very disappointed that you have started charging for returns! You can keep it on your mobile phone, print it out or show your ZARA QR, which you will find by going to the “Purchases” section of the ZARA app.

The news: Zara this month began charging UK shoppers a £1.95 fee to return online orders, with the cost deducted from their refund, per The Industry.fashion ...

“The return process is an opportunity to continue the selling process and increase customer engagement. A number of retailers and vendors are experimenting with various ways to do so, including: - The issue is compounded by the fact that online returns are on the rise: US consumers returned more than $761 billion in goods purchased in 2021, which accounts for an average of 16.6% of total US retail sales in 2021—an increase of 6 percentage points from 2020, per the National Retail Foundation.

Zara has paved the way for other retailers feeling the squeeze to start charging customers to send back clothes in the post.

Shoppers have another 14 days to return the goods once they’ve told you. A major challenge thwarting many retailers is the practice of “wardrobing” – using or wearing a product and then attempting to return it. In 2019, Asos attempted to address the problem with a crackdown on serial returners. Fast-forward to 2021 and that number had more than doubled to almost 50 per cent. At the time, customers spent £313 on online clothes shopping each year on average, but they ended up sending back £146-worth of their purchases. It could become quite widespread,” said Ms Collins, head of apparel analysis at consulting firm GlobalData.

Without fanfare or a major announcement, Zara this month began charging fees for online shoppers returning its clothes.

Zara is not the only retailer charging for returns. The 1.95 pound fee only applies to the return of products at third party drop off points." Without fanfare or a major announcement, Zara last week began charging fees for online shoppers returning its clothes.

The returns fee of £1.95 is deducted from the customer's total refunded amount. Goods bought online but returned to stores however will remain free to return ...

The returns fee for Next is also deducted from the customer’s refund total.Image credits: The returns fee of £1.95 is deducted from the customer’s total refunded amount. At Pull&Bear returns also remain free.

A £1.95 fee - taken off the refunded amount - now applies but it says customers can still take purchases back to stores for free.

The £1.95 fee only applies to the return of products at third party drop off points." Shoppers have been told this will be deducted from the refunded amount. The £1.95 fee was brought in on May 3.

While a fee now applies for returns to drop-off points, returns for online orders to the group's stores remain free of charge, Zara told This is Money.

Zara shoppers still have 30 days from the shipping date of their order to return an item purchased online. Retailers’ attention to their environmental impact must be coupled with first class customer experience if charges are to implemented by brands more widely.' Isa rules & T&Cs apply. Returns charge for drop-offs: Fashion giant Zara is now charging online customers a fee for returns to third-party drop-off points - Zara now charges a £1.95 fee for returns of online orders to third-party drop-offs Zara now charges online shoppers £1.95 for returns to third-party drop-off points: Could paying for online returns become the norm?

The fashion giant has implemented a fee for customers to return clothing items, with the cost subtracted from their total refund. Shoppers who return online ...

Shoppers who return online items to Zara stores can continue to do so free of charge. Zara has started charging shoppers who return items purchased online. The fashion giant has implemented a fee for customers to return clothing items, with the cost subtracted from their total refund.